60% of IT pros list improving security as a top priority today
Kaseya announced the results of its sixth annual IT operations benchmark report, consisting of two distinct survey audiences: IT practitioners (the IT managers and technicians working daily with technology) and IT leaders (IT directors and above).
The study surveyed 878 SMB respondents, 543 of whom were IT practitioners and 335 were IT leaders. The differences in priorities and concerns between the two audiences understandably center around aspects of their roles impacted most by COVID-19: IT leaders are currently more focused on maintaining operations while keeping IT budgets in check, whereas one of IT practitioners’ greatest struggles is maintaining productivity using limited resources.
However, many similarities also emerged for both groups, including an emphasis on IT security, data protection and the interplay between automation and productivity in 2020.
Improving security is a top priority
Although 63% of IT practitioners said they had not experienced a security breach or ransomware attack in the past three years, the increase in cyberattacks during the pandemic has cemented cybersecurity and data protection as a top priority for both groups.
More than half of IT practitioners and 60% of IT leaders listed “improving IT security” as their top priority in 2020, and more than half of respondents from both groups named “cybersecurity and data protection” as their top challenge.
But managing and working with limited budgets makes securing their company during this time difficult for IT teams. Although 73% of IT leaders are optimistic that their IT budgets will remain the same or increase in 2021, nearly one-third are still concerned about having inadequate IT budgets or resources to meet demands — a similar consideration for 32% of practitioners.
As a result of limited budgets, less than a third of practitioners are actually able to patch remote, off-network devices. This potentially exposes the entire company’s networks to higher security risks given the increase in remote workforces using personal devices or connecting to unsecured Wi-Fi connections during the pandemic.
Investing in IT automation improves productivity and reduces costs
In addition to potentially making companies vulnerable to security risks, slashed budgets can also impact an IT team’s productivity. Luckily, both IT practitioners and leaders are on the same page about the solution to this problem in 2020: automation.
IT practitioners who listed “increasing IT productivity through automation” and IT leaders who named “reducing IT costs” are simply pursuing the same goal, since higher productivity ultimately reduces operating costs.
When asked about the technologies IT leaders are planning to invest in for 2021, 60% said “IT automation.” Likewise, 38% of practitioners named “automation of IT processes” as a top use case for their endpoint management solution.