Dynatrace and ServiceNow allow customers to increase efficiency, reduce risk, and digitally transform faster

Dynatrace announced an enhanced, bi-directional, and automatic integration between the Dynatrace Software Intelligence Platform and the ServiceNow Platform.

With precise topology and service mapping for dynamic multicloud environments, joint customers can increase efficiency through intelligent automation and reduce the risk of disruptions with predictive problem identification and automatic remediation, giving BizDevOps teams more time to innovate and accelerate digital transformation.

By combining automatic and intelligent observability from Dynatrace with the intelligent automation capabilities of the ServiceNow Platform, customers and partners can speed their path to autonomous cloud operations.

“Dynatrace is a great partner for ServiceNow,” said Jeff Hausman, Vice President and General Manager of IT Operations Management, Security and CMDB/ServiceGraph at ServiceNow.

“Using the combination of ServiceNow and Dynatrace, customers gain a deeper understanding of digital services, deriving signals from noise to pinpoint root cause, and deliver resilient operations for all applications and microservices in hybrid or multicloud environments.”

“Both ServiceNow and Dynatrace are strategic platforms for managing our cloud-native environment, and it is great to see this tight integration between the two,” said Mervyn Lally, Global Chief Enterprise Architect at Experian.

“Together, they provide a complete service map of our environment, smarter AI-driven answers, and closed-loop, automated workflows to ensure any changes or fixes that we’ve implemented are successful. This enables our teams to focus on the value-added tasks of digital transformation, and deliver simple, easy, and seamless experiences that help our clients operate and consumers thrive.”

Through the Dynatrace and ServiceNow partnership, customers can transform how they work, and accomplish more with less time, resources, and money. Some of the outcomes they can realize include:

  • Greater efficiency – Automatic, real-time topology spanning hybrid, multicloud environments with rich context to understand potential issues in digital services and their precise root-cause.
  • Reduced risk of disruptions – Proactive identification of issues affecting the roll-out or operation of cloud services, prioritized by business impact to reduce noise and ensure application and digital business continuity.
  • Faster innovation – Combining the intelligence built into each platform reduces time spent on low-value, time-consuming tasks, freeing up resource-constrained IT teams to refocus on innovation and driving better business outcomes faster.

“As they execute their digital transformation projects in dynamic multicloud environments, customers are looking for ways to tame cloud complexity and gain more time for innovation,” said Steve Tack, SVP of Product Management at Dynatrace.

“We are thrilled that through close collaboration with ServiceNow and our joint customers, we can now provide the closed-loop, predictive problem identification and automatic remediation customers have been clamoring for. Together, we are enabling an AIOps-approach for autonomous cloud operations.”

Cloud environment complexity has surpassed human ability to manage

IT leaders are increasingly concerned accelerated digital transformation, combined with the complexity of modern multicloud environments, is putting already stretched digital teams under too much pressure, a Dynatrace survey of 700 CIOs reveals.

cloud environment complexity

This leaves little time for innovation, and limits teams’ ability to prioritize tasks that drive greater value and better outcomes for the business and its customers.

Key findings

  • 89% of CIOs say digital transformation has accelerated in the last 12 months, and 58% predict it will continue to speed up.
  • 86% of organizations are using cloud-native technologies, including microservices, containers, and Kubernetes, to accelerate innovation and achieve more successful business outcomes.
  • 63% of CIOs say the complexity of their cloud environment has surpassed human ability to manage.
  • 44% of IT and cloud operations teams’ time is spent on manual, routine work just ‘keeping the lights on’, costing organizations an average of $4.8 million per year.
  • 56% of CIOs say they are almost never able to complete everything the business needs from IT.
  • 70% of CIOs say their team is forced to spend too much time doing manual tasks that could be automated if only they had the means.

“The benefits of IT and business automation extend far beyond cost savings. Organizations need this capability – to drive revenue, stay connected with customers, and keep employees productive – or they face extinction,” said Bernd Greifeneder, CTO at Dynatrace.

“Increased automation enables digital teams to take full advantage of the ever-growing volume and variety of observability data from their increasingly complex, multicloud, containerized environments. With the right observability platform, teams can turn this data into actionable answers, driving a cultural change across the organization and freeing up their scarce engineering resources to focus on what matters most – customers and the business.”

Cloud environment complexity

  • Organizations are using cloud-native technologies including microservices (70%), containers (70%) and Kubernetes (54%) to advance innovation and achieve more successful business outcomes.
  • However, 74% of CIOs say the growing use of cloud-native technologies will lead to more manual effort and time spent ‘keeping the lights on’.

Traditional tools and manual effort cannot keep up

  • On average, organizations are using 10 monitoring solutions across their technology stacks. However, digital teams only have full observability into 11% of their application and infrastructure environments.
  • 90% of CIOs say there are barriers preventing them from monitoring a greater proportion of their applications.
  • The dynamic nature of today’s hybrid, multicloud ecosystems amplifies complexity. 61% of CIOs say their IT environment changes every minute or less, while 32% say their environment changes at least once every second.

CIOs call for radical change

  • 74% of CIOs say their organization will lose its competitive edge if IT is unable to spend less time ‘keeping the lights on’.
  • 84% said the only effective way forward is to reduce the number of tools and amount of manual effort IT teams invest in monitoring and managing the cloud and user-experience.
  • 72% said they cannot keep plugging monitoring tools together to maintain observability. Instead, they need a single platform covering all use cases and offering a consistent source of truth.

cloud environment complexity

Observability, automation, and AI are key

  • 93% of CIOs said AI-assistance will be critical to IT’s ability to cope with increasing workloads and deliver maximum value to the business.
  • CIOs expect automation in cloud and IT operations will reduce the amount of time spent ‘keeping the lights on’ by 38%, saving organizations $2 million per year, on average.
  • Despite this advantage, just 19% of all repeatable operations processes for digital experience management and observability have been automated.

“History has shown successful organizations use disruptive moments to their advantage,” added Greifeneder. “Now is the time to break silos, establish a true BizDevOps approach, and deliver agile processes across a consistent, continuous delivery stack.

“This is essential for effective and intelligent automation and, more importantly, to enable engineers to take more end-to-end responsibility for the outcomes and value they create for the business.”

Cybersecurity during the pandemic: Try these security solutions for free!

In order to help global organizations of all sizes address cybersecurity during the COVID-19 pandemic, a number of vendors provide free (time-limited) access to their solutions.

All of the offers below are available immediately, and they cover a number of areas. Vendors are listed alphabetically, and all require registration.

Armorblox – Free email protection

Armorblox made its fully-featured email security platform free for businesses that have between 100 and 2,000 employees until April 30th and will reassess the situation for potential extensions beyond that.

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Awake Security– Free platform access

Awake Security announced 60 days of free access to the Awake Security Platform for hospitals and other healthcare facilities that are on the frontlines of responding to the COVID-19 pandemic.

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Bugcrowd– Free access to Vulnerability Disclosure Program and Attack Surface Analysis

If you represent an emergency service, healthcare, or other care provider helping to manage the unprecedented COVID-19 situation, Bugcrowd are offering you free access to their Vulnerability Disclosure Program and Attack Surface Analysis for the next 90-days.

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BullGuard – Free Small Office Security license

BullGuard is offering a free 3-month Small Office Security license for up to 50 devices for businesses that need assistance in managing cybersecurity in the wake of mass movement to home-working.

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Dynatrace – Free access to Software Intelligence Platform

Dynatrace is providing new users with extended, free trial access to the Dynatrace Software Intelligence Platform, through May 19, 2020. In addition, new users will receive free access to the Dynatrace Real User Monitoring (RUM) for SaaS vendor experience, through September 19, 2020.

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ERMProtect – Free security awareness training

ERMProtect is providing free access to its Security Awareness Training for 3 months. Organizations can access two animated training modules that teach employees to spot phishing attacks and work safely online from home – a particularly relevant module as employees shift to working remotely.

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Foresite– Free emergency cybersecurity services

Foresite, a managed security and cyber-consulting services provider, are offering free cybersecurity services for small to medium enterprises: free external vulnerability scan, free phishing awareness campaign for up to 250 users, free firewall monitoring and management for 30 days, and more.

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GreatHorn – Free email protection

GreatHorn will provide 60 days of free, unrestricted access to the GreatHorn Email Security platform to give business leaders and employees peace of mind as they navigate changes to work and business operations during the pandemic.

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Qualys – Free remote endpoint protection

Qualys is offering instant security assessments, visibility and remote computer patching for corporate and personal computers – free for 60 days. The solution allows security teams to gain continuous visibility of remote computers, see missing patches for critical vulnerabilities and deploy them from the cloud.

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SentinelOne– Free platform access

SentinelOne Core is available free of charge through Friday, May 16, 2020, enabling enterprises to secure remote work. SentinelOne’s cloud-based platform scales, making it well suited to protect both businesses and employees transitioning to a work-from-home environment, whether they are using corporate or personal devices.

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Signavio – Trial for collaborative crisis resilience and people management

Signavio announced that the Signavio Business Transformation Suite is available for free for 90 days to help affected businesses to rapidly roll out emergency plans and organize operations.

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StorONE – Free enterprise storage platform

StorONE is providing its S1 Enterprise Storage Platform at no cost to any organization impacted by COVID-19 until June 30, with healthcare and scientific research facilities at the center of the pandemic response granted free use through October.

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Sucuri – Medical service providers can get a year of Sucuri WAF for free

Sucuri is offering a year of their Web Application Firewall (WAF) service to medical service providers. Sucuri’s WAF is frequently updated with the latest and emerging threat definitions to block DDoS and other attacks by bad actors.

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SyncDog – Free trial of Secure.Systems

SyncDog announced free access to their Trusted Mobile Workspace application. Secure.Systems delivers a suite of mobile productivity applications that encrypt corporate data and can be integrated into any existing mobile device on any carrier.

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Votiro – Free Disarmer for Email

Votiro‘s advanced email attachment sanitization solution – Disarmer for Email – is free through the end of the year to help reduce organizations’ security risk. Rest assured knowing your workforce’s email attachments are safe from any known and unknown threats.

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Dynatrace enhances its Digital Business Analytics module to process business KPIs

Software intelligence company, Dynatrace announced new enhancements to its Digital Business Analytics module. The Dynatrace explainable AI engine, Davis, has been expanded to process business KPIs, such as revenue trends, customer conversions and churn.

In addition, Dynatrace now enables one-click integration with the most popular web analytics solutions including Adobe Analytics. These enhancements facilitate automatic detection of the root cause of business-impacting anomalies and provide organizations with precise answers and insights so they can deliver outstanding digital experiences and better business outcomes.

“Observability data contains a goldmine of insights about business issues that, until the release of our Digital Business Analytics module last October, remained locked inside of IT systems,” said Steve Tack, SVP of Product Management at Dynatrace.

“Today, the digital business analytics module gets even better. The addition of business KPIs to our AI engine, Davis, not only unlocks critical data, it also provides organizations with the precise insights and answers required to take action before the business is negatively impacted.”

“Dynatrace Digital Business Analytics gives us additional visibility into user behavior so we can address problems before they impact customer experience,” said Jim Hinze, Director of Software Engineering at Exeter Finance.

“From the very first day of use, we were able to determine that the precise root cause of a recent drop in scheduled payments was due to a website performance error. Immediate business results like this get folks really excited about what we’re doing and improve the way our business and IT teams collaborate.”

Enhanced AI with business KPIs

The Dynatrace explainable AI engine, Davis, now processes business data, such as revenue trends, customer conversions and churn, from an expanded set of data sources including logs, services and custom metrics.

This delivers even more precise, AI-powered answers, allowing teams to go beyond simply what is happening to understand precisely why it’s happening.

Real-time business anomaly detection

Dynatrace delivers automatic, real-time alerts on business-impacting anomalies using critical business metrics, including revenue, feature adoption, conversion steps and segmentation characteristics such as customer loyalty status, geolocation and user satisfaction data.

As a result, teams can proactively identify and resolve problems before customers are impacted.

Automatic web analytics integrations

Dynatrace now enables one-click integration with the most popular web analytics tools, including Adobe Analytics and other services. This enables organizations to use segmentation criteria from these web analytics tools to create similar views in Dynatrace.

This shared business context makes it easier for teams to optimize customer experience as well as application functionality, helping to ensure proactive problem resolution and better business outcomes.

CIOs using AI to bridge gap between IT resources and cloud complexity

There’s a widening gap between IT resources and the demands of managing the increasing scale and complexity of enterprise cloud ecosystems, a Dynatrace survey of 800 CIOs reveals.

enterprise cloud gap

IT leaders around the world are concerned about their ability to support the business effectively, as traditional monitoring solutions and custom-built approaches drown their teams in data and alerts that offer more questions than answers.

CIO responses in the research indicate that, on average, IT and cloud operations teams receive nearly 3,000 alerts from their monitoring and management tools each day. With such a high volume of alerts, the average IT team spends 15% of its total available time trying to identify which alerts need to be focused on and which are irrelevant.

This costs organizations an average of $1.5 million in overhead expense each year. As a result, CIOs are increasingly looking to AI and automation as they seek to maintain control and close the gap between constrained IT resources and the rising scale and complexity of the enterprise cloud.

Enterprise cloud gap: IT is drowning in data

Traditional monitoring tools were not designed to handle the volume, velocity and variety of data generated by applications running in dynamic, web-scale enterprise clouds. These tools are often siloed and lack the broader context of events taking place across the entire technology stack.

As a result, they bombard IT and cloud operations teams with hundreds, if not thousands, of alerts every day. IT is drowning in data as incremental improvements to monitoring tools fail to make a difference.

  • On average, IT and cloud operations teams receive 2,973 alerts from their monitoring and management tools each day, a 19% increase in the last 12 months.
  • 70% of CIOs say their organization is struggling to cope with the number of alerts from monitoring and management tools.
  • 75% of organizations say most of the alerts from monitoring and management tools are irrelevant.
  • On average, just 26% of the alerts organizations receive each day require actioning.

enterprise cloud gap

Existing systems provide more questions than answers

Traditional monitoring tools only provide data on a narrow selection of components from the technology stack. This forces IT teams to manually integrate and correlate alerts to filter out duplicates and false positives before manually identifying the underlying root cause of issues.

As a result, IT teams’ ability to support the business and customers are greatly reduced as they’re faced with more questions than answers.

  • On average, IT teams spend 15% of their time trying to identify which alerts they need to focus on, and which are irrelevant.
  • The time IT teams spend trying to identify which alerts need to be focused on and which are irrelevant costs organizations, on average, $1,530,000 each year.
  • The excessive volume of alerts causes 70% of IT teams to experience problems that should have been prevented.

Precise, explainable AI provides relief

Organizations need a radically different approach – an answers-based approach to monitoring, to keep up with the transformation that’s taken place in their IT environments, and an approach with AI and automation at the core.

Dynatrace, Google and Microsoft collaborate to help make OpenTelemetry enterprise-grade

Software intelligence company, Dynatrace, announced it is collaborating with Google and Microsoft on the OpenTelemetry project to shape the future of open standards-based observability. To further advance the industry and extend the reach of its Software Intelligence Platform, Dynatrace is contributing transaction tracing knowhow and manpower to the project.

OpenTelemetry is focused on providing standardized transaction-level observability through the generation, collection, and description of telemetry data for distributed cloud-native systems.

As OpenTelemetry becomes more widely adopted, it will serve as an additional data source that further extends the breadth of cloud observability, including expanding the broad reach of what the Dynatrace® Software Intelligence Platform already automatically collects and ingests into Davis™, its explainable AI engine.

“Our goal is to ensure ‘run the business’ software underpinning digital enterprises works perfectly, so we feel it’s important to contribute our expertise to this open source project to improve and advance observability in a broader manner,” said Alois Reitbauer, Chief Technical Strategist and Head of the Dynatrace Innovation Lab.

“The OpenTelemetry initiative will enable developers of cloud-native applications to build standardized observability into their software. As this gains momentum, observability will be increasingly differentiated by what can be done with data, versus simply how much data can be collected.

“That’s why we’re excited for the day when OpenTelemetry is widely adopted, as it will increase the breadth of the data and scope of the cloud ecosystem that organizations can observe. As a result, our customers will benefit from richer insights and more actionable answers.”

Dynatrace is working with Microsoft, Google and others as a core contributor to OpenTelemetry, providing its technical knowhow, manpower, and code to equip the project with enterprise-grade capabilities, including:

  • Higher-level instrumentation APIs: offering higher-fidelity tracing code to enable developers to quickly and easily build observability into their cloud-native applications and reduce the monitoring blind-spots as new methodologies and programming languages emerge.
  • Integration of universal Trace Context: supporting the availability of transactional context across hybrid multi-clouds, ensuring organizations can more easily maintain end-to-end observability across their cloud-native ecosystems.
  • Runtime management: helping organizations ensure the resources needed to gain observability into the individual components and software libraries underpinning their cloud-native applications are dynamically available.

“The ultimate goal of OpenTelemetry is to become the default way that developers and operators capture performance information from their services,” said Morgan McLean, Product Manager at Google.

“We cannot reach that goal without the support of a strong ecosystem. We are thrilled Dynatrace is a core contributor to OpenTelemetry. The broader community will benefit from its nearly 15 years of experience in automated and distributed tracing for enterprises.”

Hong Gao, Group Program Manager at Microsoft Corp. said, “We had a highly productive collaboration with Dynatrace on the W3C Trace Context standard, and we look forward to working together on advancing OpenTelemetry for developers.”

Dynatrace’s open source control plane simplifies IT’s journey to NoOps for cloud native environments

Dynatrace announced Keptn, an open source pluggable control plane to advance the industry movement toward autonomous clouds. Keptn provides the automation and orchestration of the processes and tools needed for continuous delivery and automated operations for cloud native environments.

To combat the growing gap between constrained IT resources and accelerating cloud scale and complexity, automation and AI have become critical weapons for IT to maintain control. However, where to start and how to map out a successful path to NoOps has been a barrier for many IT organizations.

“Keptn is an outcome of a belief and program we have been working on for years,” said John Van Siclen, CEO of Dynatrace.

“In talking with CIOs and CTOs of our many enterprise customers, it’s become clear that advanced levels of automation and intelligence are required to bridge the growing gap between limited IT resources and the exponential increase in scale and complexity of dynamic enterprise clouds and the growing cloud native workloads now being deployed.

“We purpose built our new Dynatrace® platform with a powerful, explainable AI engine at the core to identify anomalies and degradations with precise root-cause to trigger automatic self-healing actions.

“But what’s been missing has been a simple, repeatable way to harness this potential and leverage it for a true NoOps approach. Keptn provides an answer and we are thrilled to offer it to the industry as an open source project.”

Dynatrace itself faced these development and operational challenges several years ago when it was reinventing its business and its core software intelligence platform. Ongoing customer interest in lessons learned and best practices developed during the company’s path to NoOps led Dynatrace to codify its know-how into Keptn.

Making Keptn available to the open source community allows the entire industry to simplify and accelerate the inevitable movement to autonomous cloud operations, beginning with continuous delivery and automated operations as the first phases of the process.

“At Dynatrace we learned that the journey to NoOps starts with transforming how development and operations think, operate and align. Putting in place an unbreakable software delivery pipeline from ideation through to volume production allowed us to scale from 2 to 25 major releases per year, plus hundreds of fix and currency releases in between,” said Alois Reitbauer, Chief Technical Strategist and Head of the Dynatrace Innovation Lab.

“As we spent more and more time with customers and partners interested in how we accomplished our transformation, we realized everyone was starting in different places with different tooling and different skill sets. With Keptn, we set out to simplify the journey to NoOps for others and we open sourced it to accelerate its adoption and functionality.”

Over the past 18 months, Dynatrace has been working with customers to advance autonomous cloud operations. After dozens of workshops and autonomous cloud labs (ACLs) with customers and partners, it was clear a simple pluggable control plane that automates the continuous delivery pipeline linking development with production would accelerate the NoOps journey for everyone.

Keptn provides:

  • A simple, declarative way to specify multiple continuous delivery pipelines for hundreds of microservices and automatically generate all the plumbing that underlies them. A multi-stage pipeline can be set up in minutes.
  • An easily maintainable automation approach enabling customers to automate operational tasks like reacting to failed deployments based on performance and business feedback as well as automating remediation for production problems. Keptn’s control plane separates process definitions and actual tool integrations and orchestrates processes at runtime which increases manageability and adaptability.
  • A high level of transparency, following a GitOps model, with distributed transaction tracing capabilities embedded into Keptn enables the stitching together of individual actions into traces and provides a deep level of visibility into automation tasks.

Keptn is also being leveraged by Dynatrace’s newly announced Autonomous Cloud Enablement (ACE) Practice, to help customers further accelerate DevOps’ movement to autonomous cloud through proven best practices and expert services.

Additional functionality for Keptn is being created by Dynatrace as well as a growing number of customers, partners and technology companies. The current version of Keptn is available today at www.keptn.sh.

“Keptn helps us transform our applications from traditional to a cloud native SaaS offering with full automation of delivery and operations,” said Sebastian Bonk, Manager of Software Development at Avodaq. “Kubernetes is our future – and Keptn with Dynatrace is our insurance that we leverage the platform in the most optimal way.”

Dynatrace broadens its AI-powered software intelligence platform to support AWS hybrid clouds

Software intelligence company, Dynatrace, announced that it has extended its AI-powered software intelligence platform to support AWS hybrid clouds by providing seamless support across all AWS public regions and Outposts. This gives enterprises complete visibility and precise insights into the performance of applications running in AWS hybrid clouds – in a single platform.

“We are thrilled to have Dynatrace’s partnership to provide monitoring for AWS Outposts and the applications that run on them,” said Matt Garman, VP, AWS Compute Services.

“Like the AWS cloud and Outposts, the Dynatrace Software Intelligence platform is designed from the ground-up for modern hybrid environments. Dynatrace and AWS Outposts are a great pairing because Dynatrace’s SaaS solution with flexible deployment options gives customers a fully managed solution to easily monitor AWS workloads in the cloud and on-premises securely and efficiently.”

With a flexible deployment model that mirrors that of AWS, Dynatrace offers a single platform built on cloud-native architecture that seamlessly supports any configuration of an AWS hybrid cloud environment, including both VMware Cloud on AWS Outposts and the AWS native variant of Outposts.

Dynatrace is a purpose-built SaaS solution for hybrid cloud environments and fully managed whether it’s supporting AWS public cloud regions or AWS Outposts. As a result, customers benefit from regular, automatic updates while still meeting the strict governance, security and latency requirements of on-premises workloads.

“AWS Outposts extends AWS public cloud services to create a seamless hybrid experience in how organizations build, operate and manage their application workloads across cloud and on-premises environments,” said Steve Tack, SVP of Products at Dynatrace.

“To maximize the benefits, organizations need the same consistent experience from their monitoring solutions for AWS hybrid environments. Dynatrace offers the same manageability, control, and functionality across hybrid environments, reducing the complexity and risk associated with alternative approaches that do not support hybrid environments in a single platform.”

Furthermore, Dynatrace’s powerful AI-engine, DavisTM, automatically processes billions of dependences across AWS hybrid clouds to serve up precise answers.

Enabled by Dynatrace OneAgent, which continuously auto-discovers AWS hybrid environments, and Smartscape dynamic topology mapping, customers benefit through faster decision making, greater optimization of IT resources, and better business outcomes.