Dynatrace and ServiceNow allow customers to increase efficiency, reduce risk, and digitally transform faster

Dynatrace announced an enhanced, bi-directional, and automatic integration between the Dynatrace Software Intelligence Platform and the ServiceNow Platform.

With precise topology and service mapping for dynamic multicloud environments, joint customers can increase efficiency through intelligent automation and reduce the risk of disruptions with predictive problem identification and automatic remediation, giving BizDevOps teams more time to innovate and accelerate digital transformation.

By combining automatic and intelligent observability from Dynatrace with the intelligent automation capabilities of the ServiceNow Platform, customers and partners can speed their path to autonomous cloud operations.

“Dynatrace is a great partner for ServiceNow,” said Jeff Hausman, Vice President and General Manager of IT Operations Management, Security and CMDB/ServiceGraph at ServiceNow.

“Using the combination of ServiceNow and Dynatrace, customers gain a deeper understanding of digital services, deriving signals from noise to pinpoint root cause, and deliver resilient operations for all applications and microservices in hybrid or multicloud environments.”

“Both ServiceNow and Dynatrace are strategic platforms for managing our cloud-native environment, and it is great to see this tight integration between the two,” said Mervyn Lally, Global Chief Enterprise Architect at Experian.

“Together, they provide a complete service map of our environment, smarter AI-driven answers, and closed-loop, automated workflows to ensure any changes or fixes that we’ve implemented are successful. This enables our teams to focus on the value-added tasks of digital transformation, and deliver simple, easy, and seamless experiences that help our clients operate and consumers thrive.”

Through the Dynatrace and ServiceNow partnership, customers can transform how they work, and accomplish more with less time, resources, and money. Some of the outcomes they can realize include:

  • Greater efficiency – Automatic, real-time topology spanning hybrid, multicloud environments with rich context to understand potential issues in digital services and their precise root-cause.
  • Reduced risk of disruptions – Proactive identification of issues affecting the roll-out or operation of cloud services, prioritized by business impact to reduce noise and ensure application and digital business continuity.
  • Faster innovation – Combining the intelligence built into each platform reduces time spent on low-value, time-consuming tasks, freeing up resource-constrained IT teams to refocus on innovation and driving better business outcomes faster.

“As they execute their digital transformation projects in dynamic multicloud environments, customers are looking for ways to tame cloud complexity and gain more time for innovation,” said Steve Tack, SVP of Product Management at Dynatrace.

“We are thrilled that through close collaboration with ServiceNow and our joint customers, we can now provide the closed-loop, predictive problem identification and automatic remediation customers have been clamoring for. Together, we are enabling an AIOps-approach for autonomous cloud operations.”

DXC lauches CIR app to help orgs identify, address and manage important non-IT corporate incidents

DXC Technology introduced its Corporate Incident Response (CIR) application for ServiceNow to enable organizations like Banco Santander, one of the largest retail and commercial banks in the world, and the Nordex Group, one of the world’s largest wind turbine manufacturers, to quickly and proactively identify, address and manage important non-IT corporate incidents, such as those related to facilities, physical security, and environment, health and safety.

The application, built on the ServiceNow platform, allows businesses to reduce their risk profiles and overcome situations before they evolve into companywide crises.

The CIR application provides an end-to-end workflow management solution to manage, track and respond to non-IT-related issues in an efficient, standardized manner.

“In today’s world, business disruptions are inevitable. While operational resilience has been around for years, a change in mindset is required in order to prevent, respond to, recover from, and most importantly, learn from and adapt after crises occur,” said Dan Stoks, vice president, Global ServiceNow Practice, DXC Technology.

“The Corporate Incident Response application can work with ServiceNow’s integrated risk management and other workflows to enable organizations to securely manage crisis response workflows and risks to the business.”

Key features of the solution:

  • Situation rooms — provide a central point of collaboration for dispersed organizations to orchestrate response teams and plans and monitor and evaluate the overall picture.
  • App notifications — provide the ability to send companywide notifications, such as alerts, push notifications, email and SMS to predefined groups as well as external partners and customers.
  • 360-degree view — provides the management team with a 360-degree view of where the organization stands on corporate-related incidents, so they can make fact-based decisions that reduce their overall risk profile.

Banco Santander streamlines crisis management systems with DXC CIR app

Banco Santander wanted a single platform to manage its global facility and security processes and replace its previous system with a new, digitized platform.

Using the DXC CIR application with ServiceNow, Santander streamlined its processes with better-performing facility, security and crisis management systems and improved user experiences for its managers and end users. It also benefited from better insights and greater transparency in its global facility and security services.

“The consolidation of existing and new facility management capabilities to a new platform was a crucial part of our business transformation journey,” said Galo Gilarranz Vicente, Real Estate, General Services and Security, Banco Santander.

“DXC’s CIR application has allowed us to reduce costs by rationalizing the global application landscape, standardize our processes and increase employee efficiency with automation.”

The Nordex Group improves worker safety with DXC

The Nordex Group tapped the DXC Health, Safety and Environment Suite (HSE) for ServiceNow, which is part of DXC’s CIR portfolio, to create a safety-driven culture throughout its global operations. With the DXC suite, the Nordex Group experienced a more streamlined process to reduce worker hazards and prevent incidents before they occur.

“Nordex is committed to worker safety, implementing proper processes to prevent and quickly respond to work-related incidents,” said Philipp Marten, program manager, Business Systems, Nordex Group. “With DXC’s HSE solution, we were able to reduce the complexity of our system, streamline reporting and create a safer work environment throughout our global operations.”

DXC is offering this application for free for 120 days to complement and enhance the capabilities of ServiceNow Emergency Response Management applications.

“Operational risk management is a crucial part of how ServiceNow enables resilience for our customers for both IT and non-IT operations,” said David Parsons, senior vice president, Global Alliances and Channel Ecosystem, ServiceNow.

“Corporate Incident Response from DXC Technology exemplifies the innovative applications that extend the value of the Now Platform and our Risk and Business Continuity portfolio to serve critical and emerging use cases for joint customers enterprise-wide.”

Nutanix and ServiceNow expand integration to help customers streamline their IT operations and costs

Nutanix, a leader in enterprise cloud computing, announced expanded integration with the leading digital workflow company ServiceNow, as well as new capabilities in Nutanix Calm, the company’s application automation and management solution for DevOps.

As customers look to streamline their IT operations and costs during this global crisis, these new features will help customers to simplify and automate infrastructure, application, and cloud management.

“As IT teams focus on delivering remote work solutions, they sometimes struggle to support the business more broadly because they are strapped for time and resources,” said Rajiv Mirani, Chief Technology Officer at Nutanix.

“This strengthened integration with ServiceNow, along with the broader suite of Nutanix automation solutions, will allow IT teams to reduce the amount of time they spend on day-to-day management of their cloud infrastructure, as well as applications, so they can focus on supporting business priorities.”

Manual processes are still the norm in IT despite the cost savings and increased speed from automating repetitive operations. It is expected that by 2024 organizations will lower operational costs by 30% by combining hyperautomation technologies with redesigned operational processes, a transition that might accelerate in response to the current global situation.

According to a PwC survey, 62% of organizations are looking at containing costs, and 54% are concerned about the potential or significant impact to business operations as a result of the global pandemic.

Nutanix aims to simplify automation and make it more accessible to IT professionals at all levels. With Nutanix, IT generalists will be able to simply set up triggers and automated actions to simplify day-to-day operations.

Integration with leading automation solutions like ServiceNow allows Nutanix customers to further simplify cloud and application management by integrating with their existing IT ticketing system to simplify workflows.

With these latest product enhancements, Nutanix aims to significantly expand on the suite of automation and cost governance benefits for its customers.

To further enable IT teams, Nutanix announced strengthened integrations and product capabilities to simplify operations.

Simplified DevOps

Nutanix Calm 3.0 will deliver expanded capabilities as well as strengthened ServiceNow integration. Customers can now automate their app lifecycles, including upgrades, patches, expansions, and more, while taking advantage of the approval flow and audit capabilities of ServiceNow.

They can also increase their security posture by maintaining passwords in a central CyberArc vault, particularly important for government and enterprise customers.

In addition to the strengthened integration, Calm 3.0 enables DevOps teams to easily automate workloads across an organization’s hybrid cloud infrastructure, as well as provision Infrastructure as Code (IaC) with Python-based domain-specific language (DSL) for writing Calm blueprints.

The Calm DSL offers all the richness of the Calm UI, but with the additional benefit of being human-readable, version-controlled code that can handle even the most complex application scenarios.

Simplified infrastructure management

Building on the previously released integration with ServiceNow, Nutanix Prism Pro customers can now respond to alerts and incidents directly in their ServiceNow portal. For example, customers can not only track infrastructure shortages or issues thru automatically created tickets in ServiceNow but also resolve them right in their ticketing system.

Adding third-party applications to trigger automation helps customers create an end-to-end IT service management process.

Simplified cloud governance and cost optimization

The increased integration with ServiceNow will allow customers to simplify cost optimization and security practices, just as they’re increasing their reliance on public cloud. For example, they’ll be able to limit unintended public cloud consumption, which often leads to significant budget overages.

With this solution, customers will be able to automatically pull Nutanix Xi Beam’s cost and security optimization recommendations into existing ServiceNow workflows by automatically creating tickets based on cost savings recommendations and security vulnerability alerts and assign them to an appropriate owner.

Expanded ServiceNow integrations are currently available to customers. Calm 3.0 is currently under development.

vFeed: Leveraging actionable vulnerability intelligence as a service indicators

vFeed is a truly exciting company and we had to include them in our list of the 10 hot industry newcomers to watch at RSA Conference 2020. In this podcast, Rachid Harrando, Advisory Board Member at vFeed, talks about how their correlation algorithm analyzes a large plethora of scattered advisories and third-party sources, and then standardizes the content with respect to security industry open standards.


Here’s a transcript of the podcast for your convenience.

Hello, my name is Rachid Harrando. I’m in the Office of the CISO at ServiceNow and partner and advisor for vFeed.io that I will introduce today.

What is vFeed? We would like to tagline vFeed with vulnerability intelligence as a service. That’s our tagline. Of course, we have to explain what it is, right? What we found out is there are more and more systems that have more and more vulnerabilities. And it’s difficult for any security team to maintain a good repository of all the different indicators and information related to those vulnerabilities.

The founders of vFeed have spent many years doing that tracking to do their security job. That’s where the idea comes from, to maintain an accurate and complete database that you can quickly refer to when you do your security investigation, to find security issues and remediate and prioritize. What happened after so many years is, this database became automated, and now provided to customers such as large SOC teams who have many areas going on. But they need information data to be able to pinpoint a rapid remediation or prioritization to know what to look for.

And vFeed is helping large SOC teams doing exactly that, because large SOC teams need to focus on their infrastructure. We don’t want to spend our time go looking for all the sources that would help them to fix it. They can rely on vFeed to maintain the most comprehensive and accurate database, to help large or even small SOC teams focus on the issues we have at hand, which is already a big task.

They don’t need to go and maintain these databases. We do it for them, we are part of their team, they can trust us. And we only do that, we only maintain the database. We are a pure player in that space, we don’t want to do anything else. We were doing other things in the past, but to be the best at what we do, we need to stay focused. So, a small team at vFeed is doing that and only that.


Like I said before – who can use it are the SOC team, or security team, who already are doing the job of looking for threats, looking for incidents. And of course, once they’ve found the incident, they need to have information to help them remediate as soon as possible, and make sure they are working on the most important issues. That’s what vFeed is helping them to do, by providing them the best data that exists.

When you don’t have a SOC team and you don’t have solutions, it’s going to be difficult to ingest vFeed data. You need to have that, since we provide only this database, which is, we are hiding the complexity of going and fetching these data sources and putting them in aggregate form, with all the correlation that you need to do to make it a nice format for you to consume.

You can find more information on our website – vfeed.io. You will find different use cases, the names of our customers as well, some of them have agreed to put the names on, and you can understand what type of data we are. We also give a free trial, people can of course try before they buy, it’s clear.

Every day there are new vulnerabilities, and every day we have a new update, new information, and that’s what we provide.